Frequently Asked Questions
Please read our FAQ before sending us a message.
Per country the delivery costs vary. These are the countries we ship to and the default prices (inc. VAT):
– The Netherlands, € 6,95
– Belgium, € 12,95
– Germany, € 12,95
– Luxembourg, € 13,95
– Denmark, € 15,45
– United Kingdom, € 15,95
Depending on the country to ship to and the order amount, we offer free shipping.
These are the countries we ship to and the minimum order amount to receive free shipping (inc. VAT):
– The Netherlands, € 50,-
– Belgium, € 100,-
– Germany, € 100,-
– Luxembourg, € 110,-
– Denmark, € 120,-
– United Kingdom, € 125,-
Delivery within The Netherlands, Belgium and Luxembourg will usually take up to 3 business days.
Germany, Denmark, and the UK may take up to 10 business days depending on the location of residence.
On the following page you can check if there are any issues which may cause increased delays within your country of residence.
We accept the following payment options:
- Belfius Direct
- Bancontact / Mister Cash
- And the following credit cards:
Visa, Mastercard, American Express
All data between our website and your computer is encrypted and secured with an SSL certificate.
When you make a payment, you will be directed to either our payment provider Mollie (which also handles secure traffic) or directly to your own bank/payment provider.
You can rest asure that your details are handled securely.
If you want to learn more how to validate a secure and trustworthy website, please read this interesting tutorial: How to check if an e shop is a fraud
Once you place your order, you can expect the following steps:
- You will receive an e-mail confirmation with the digital receipt
- We will process your order, package the wine and present it to the postal service
- You will receive an e-mail with the track&trace code and where to follow the package status
- Once we get confirmation that the package is delivered, we update the order to finished
- You will get an e-mail confirmation that the order status has changed to finished
If there are any quality issues with the delieverd package and/or the content, you can contact us for return instructions.
Our return policy can be found here.
We only supply a digital invoice per e-mail. The invoice is in PDF format for which a PDF reader is required (Acrobat PDF reader can be downloaded for free here).