Frequently asked questions about our ordering process
The shipping costs differ per country. These are the countries we ship to and the standard prices (including VAT):
– The Netherlands, € 7.95
– Belgium, € 10.90
– Germany, € 11.20
– Luxembourg, € 14.25
– United Kingdom, € 14.25
– Denmark, € 17.25
– Italy, € 18,45
– Spain, € 19,35
– Portugal, € 21,20
Depending on the country to which we ship and the order amount, we offer free shipping.
These are the countries we ship to and the minimum order amount for free shipping (including VAT):
– The Netherlands, € 50 (or 6 bottles)
– Belgium, € 90 (minimum 6 bottles)
– Germany, € 100 (minimum 6 bottles)
– Luxembourg, € 125 (minimum 6 bottles)
– United Kingdom, € 125 (minimum 6 bottles)
– Denmark, € 145 (minimum 6 bottles)
– Italy, € 155 (minimum 6 bottles)
– Spain, € 175 (minimum 6 bottles)
– Portugal, € 190 (minimum 6 bottles)
Delivery within the Netherlands, Belgium and Luxembourg usually takes a maximum of 3 working days.
Germany, Denmark, the UK, Italy, Spain and Portugal can take up to 10 business days, depending on the delivery location.
On the following page, you can check for any issues that could lead to more delays in your country of residence.
All data between our website and your computer is encrypted and secured with an SSL certificate.
When you make a payment, you will be forwarded to our payment provider Mollie (which also uses secure data traffic) or directly to your own bank / payment provider.
You can rest assured that your data will be processed securely.
If you would like to know more about how to validate a safe and reliable website, please take a moment to read up on this website: How can you check whether an e-shop can be trusted?
Once you place your order, you can expect the following steps:
- You will receive an email confirmation with the digital receipt
- We will process your order, package the wine and present it to the postal service
- You will receive an email with the track & trace code and where you can track the package status
- As soon as we receive confirmation that the package has been delivered, we will update its status
- You will receive an email confirmation that the order status has changed to completed
If there are any quality problems with the delivered package and / or the content, please contact us for return.
You can find our return policy here.
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