Frequently asked questions about our ordering process

What are the delivery costs?

The shipping costs differ per country. These are the countries we ship to and the standard prices (including VAT):
– The Netherlands, € 7.95
– Belgium, € 10.90
– Germany, € 11.20
– Luxembourg, € 14.25
– United Kingdom, € 14.25
– Denmark, € 17.25
– Italy, € 18,45
– Spain, € 19,35
– Portugal, € 21,20

Depending on the country to which we ship and the order amount, we offer free shipping.

When are the delivery costs free?

These are the countries we ship to and the minimum order amount for free shipping (including VAT):

– The Netherlands, € 50 (or 6 bottles)
– Belgium, € 90 (minimum 6 bottles)
– Germany, € 100 (minimum 6 bottles)
– Luxembourg, € 125 (minimum 6 bottles)
– United Kingdom, € 125 (minimum 6 bottles)
– Denmark, € 145 (minimum 6 bottles)
– Italy, € 155 (minimum 6 bottles)
– Spain, € 175 (minimum 6 bottles)
– Portugal, € 190 (minimum 6 bottles)

How long does it take until my wines are delivered?

Delivery within the Netherlands, Belgium and Luxembourg usually takes a maximum of 3 working days.

Germany, Denmark, the UK, Italy, Spain and Portugal can take up to 10 business days, depending on the delivery location.

On the following page, you can check for any issues that could lead to more delays in your country of residence.

How secure is online payment and is my data safe?

All data between our website and your computer is encrypted and secured with an SSL certificate.

When you make a payment, you will be forwarded to our payment provider Mollie (which also uses secure data traffic) or directly to your own bank / payment provider.

You can rest assured that your data will be processed securely.

If you would like to know more about how to validate a safe and reliable website, please take a moment to read up on this website: How can you check whether an e-shop can be trusted?

What actions follow after placing my order?

Once you place your order, you can expect the following steps:

  • You will receive an email confirmation with the digital receipt
  • We will process your order, package the wine and present it to the postal service
  • You will receive an email with the track & trace code and where you can track the package status
  • As soon as we receive confirmation that the package has been delivered, we will update its status
  • You will receive an email confirmation that the order status has changed to completed

If there are any quality problems with the delivered package and / or the content, please contact us for return.

You can find our return policy here.

Your cart is currently empty.

Return to shop