Frequently Asked Questions about our Ordering Process

We ship to the countries listed below.
Shipping costs are per parcel (excl. VAT):

Country Start rate per box (excl. VAT)
Netherlands € 8.05 – free from € 90,-
Belgium € 10.95 – free from € 120,-
Germany € 14.17
Denmark € 23.30
France € 24.52
Italy € 39.45
Luxembourg € 15.88
Austria € 22.24
Poland € 40.10
Portugal € 48.20
Spain € 37.41
Sweden € 39.45
Latvia & Lithuania € 50.50

Yes!
Outside the Netherlands and Belgium, you get a 10% discount on the total shipping and packaging costs.
This discount is calculated on the value of your shopping cart (incl. VAT, but excluding shipping and packaging costs).

It is automatically applied in the shopping cart.

The discount only applies to shipments to countries outside the Netherlands and Belgium.
In the Netherlands and Belgium we offer free delivery for orders over € 90,- (NL) and € 120,- (BE).

Netherlands & Belgium: flat rate per shipment; free above the mentioned order amount.

Other countries: the start rate above is for one box. If you have more bottles than fit in one box, the rate will be multiplied by the number of boxes.

We use fixed box sizes: 1, 2, 3, 6, 9, 12 or 18 bottles.

Max per box:
– NL/BE: 18 bottles
– Outside NL/BE: 12 bottles

We always use the largest possible boxes to minimise the number of shipments (and costs).

The remaining bottles go in the smallest box they fit into, so everything is sent in one shipment.

Our special wine packaging:

– Provides optimal protection against shocks and pressure.
– Minimises the risk of breakage.
– Includes insurance: breakage = new bottles or a refund.

Costs per box (excl. VAT):
1 bottle: € 1.77
2 bottles: € 2.75
3 bottles: € 2.29
6 bottles: € 3.27
9 bottles: € 4.73
12 bottles: € 5.87
18 bottles: € 7.79

These are automatically calculated and displayed as Packaging costs (incl. VAT) in the shopping cart.

Delivery within the Netherlands, Belgium and Luxembourg usually takes up to 3 working days.

Germany, Denmark and the UK can take up to 10 working days, depending on the delivery location.

On the following page you can check whether there are any issues that may cause further delays in your country.

All data between our website and your computer is encrypted and secured with an SSL certificate.

When you make a payment, you are redirected to our payment provider Mollie (which also uses secure data transmission) or directly to your own bank/payment provider.

You can trust that your data is processed securely.

If you want to learn more about how to validate a safe and reliable website, take a moment to read this page: How to check if an e-shop is trustworthy?

Once you place your order, you can expect the following steps:

– You will receive an email confirmation with the digital receipt.
– We will process your order, pack the wine and hand it over to the postal service.
– You will receive an email with the track & trace code and where to follow the parcel status.
– Once we receive confirmation that the parcel has been delivered, we will update its status.
– You will receive an email confirming that the order status has been changed to completed.

If there are quality issues with the delivered parcel and/or its contents, you can contact us for a return.

Our return policy can be found here.

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